Frequently asked questions

Everything you need to know about HERFA before you start

  • Getting started with HERFA

    1. What is HERFA?

    HERFA is a digital platform connecting players in Algeria's construction, public works, and irrigation sector — importers, manufacturers, wholesalers, retailers, distributors, and materials installers — through a smart matching engine that suggests the most suitable offer or request based on geographic proximity, reputation, availability, and price

    2. Who can join HERFA?

    Any business or professional active in the construction sector: importer, manufacturer, wholesaler or retailer, distributor, materials installer, or a project owner looking for a supplier or contractor

    3. Is creating an account on HERFA free?

    Yes, creating a profile and joining the network is entirely free. There's no cost for basic registration

    4. How does the smart matching engine work?

    When a request or product is posted, the system automatically analyzes available offers and requests based on geographic proximity to the project site, profile reputation and ratings, product or service availability, and price — then sends you an instant notification of the best match

  • Profile and verification

    1. What's the difference between "unverified" and "verified business"?

    A "verified" profile is one whose legal documents (commercial register, tax ID) have been checked, giving it a higher level of trust and better visibility in search and matching results compared to unverified profiles

    2. What documents are needed to verify my profile?

    Mainly the business's commercial register and tax ID. You can upload these documents from your account dashboard at any time

    3. Can I edit my product catalog later?

    Yes, you can add or edit your products, prices, and stock at any time through your digital catalog on the platform

  • Orders, invoicing, and logistics

    1. How do I create a quote or invoice?

    From your dashboard, you can create quotes, track orders, and issue invoices in a single, integrated cycle, without needing external tools

    2. Does HERFA offer transport and logistics solutions?

    Yes, you can link your orders to transport providers available on the platform and track the shipment until it arrives

    3. How do I reach an interested supplier or customer?

    Instant messaging is available, linked directly to each request or product within the platform, with the ability to share files

  • Security and privacy

    1. How does HERFA protect my data?

    We're committed to protecting our users' data and using it only within the scope of providing the service. Full details are available in our privacy policy

    2. Why are only real site statistics shown?

    HERFA is genuinely in its launch phase today, and we display real, non-inflated growth data — we believe trust is built through honesty with every user and partner

  • Other questions

    1. I couldn't find an answer to my question, what should I do?

    Contact us directly via our contact page and we'll respond as soon as possible

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